Standard Support (5×8) and Global Support (24/7)
Allegiance Healthcare Solutions (AHS) delivers expert support for Cloverleaf, Rhapsody, Corepoint, and Mirth. Our U.S.–based team provides assistance by phone and through secure remote tools, ensuring fast and efficient issue resolution.
AHS offers both Standard Support (Mon–Fri, 5×8) and Global Support (24/7). Standard Support can be extended to weekends with two weeks’ advance notice. All support requests are logged, tracked, and escalated as needed until resolved or a workaround is provided.
Our services include:
Problem identification, diagnosis, and resolution
Issue tracking and escalation
Online/remote assistance
Optional updates, documentation, enhancements, and error corrections (with current vendor maintenance)
Support agreements are tailored based on transaction volume, environment complexity, and integration needs. AHS can also perform transaction evaluations as part of a billable pre-study to recommend stability improvements.
Support Options
Standard Support (5×8) Includes SLA-based response times during business hours (Mon–Fri, 9am–5pm). A weekly fee covers a set number of support hours, deducted as used.
Global Support (24/7) Provides round-the-clock coverage using consultants across time zones. Service levels and response times mirror the Standard Support SLA.
Extended Support (Managed Services) Our experienced HL7/EDI consultants fully manage your integration platform. This subscription service has no upfront cost and requires a minimum 3‑month commitment.
Stand-In Support Short-term coverage when your internal staff is unavailable. A monthly fee ensures on-call resources, with support hours deducted from the prepaid balance.
Questions about Software Support or Maintenance Services? Call (850) 920‑2728 or complete the form below.